POLICIES AND PROCEDURES

To ensure our availability, please plan and schedule your event as early as possible.  All events are booked on a first-come, first-serve basis. While we try to accommodate every event request, there may be times when schedules cannot align.

At the time of booking, an accurate guest count is required. For events with guest counts of 100 or less, Soda and Sweets Catering requests a minimum lead time of 10 days.  Events with a guest count of 101 and above, a minimum lead time of 21 days is requested.  Events scheduled with less than the recommended lead time may be subject to a limited menu and service availability. It is the customer's responsibility to inform our consultants in advance of any program, important guests, VIPs, security requirements, or special needs to ensure the best possible execution of your event. For all events being planned and scheduled on short notice (Less than 10 days lead time), please communicate as far in advance as possible with our team at contact@sodaandsweets.com to ensure event expectations can be met.

Soda and Sweets Catering events including soda bars and a variety of appetizer food bars are served as a casual dining experience with food options offered in a self-service, buffet style.  Soda and Sweets Catering is not responsible for replacing already presented and/or served foods and beverages in the event a guest, patron, or visitor damages or harms displayed foods (i.e., Patron knocks over display, spills food, tips over table, etc.).

Access to and from the serving area must be such that rolling carts to and from the area is reasonable and feasible.  Event locations with stairs, ramps, significant inclines, and/or conditions that do not allow the use of carts to haul materials to and from the serving area must be reviewed and approved in advance with Soda and Sweets Catering representatives.  If a location does not allow reasonable access to and from the serving area, Soda and Sweets Catering reserves the right to decline to book the event or charge an additional logistics fee to facilitate additional labor and resources.

Soda and Sweets Catering reserves the right to refuse service when we deem conditions are too hazardous to travel to or serve at a given location.

All events must provide a solid, level, firmly packed, paved, or finished floor area for serving.  Soda and Sweets Catering highly recommends a minimum area of 10’ x 10’ be set aside for serving.  Access to and from the serving area must be such that rolling carts to and from the area is reasonable and feasible.  Event locations with stairs, ramps, significant inclines, and/or conditions that do not allow the use of carts to haul materials to and from the serving area must be reviewed and approved in advance with Soda and Sweets Catering representatives.  If a location does not allow reasonable access to and from the serving area, Soda and Sweets Catering reserves the right to decline to book the event or charge an additional logistics fee to facilitate additional labor and resources.

All events shall ensure access to a dumpster onsite for disposal of garbage and waste.

For outdoor events, Soda and Sweets Catering recommends reserving a backup indoor location in the event inclement weather impacts your event.   For events in which rain, snow, sleet, hail, and/or high winds are expected, an indoor serving area is highly recommended. Canopies may be used in an attempt to mitigate inclement weather. All outdoor events and associated weather conditions may impact how products and services are rendered.

Additional fees may apply to events held at approved locations outside Salt Lake County.  A transportation fee, additional labor and logistics fees may be added for each event.

Soda and Sweets Catering will provide all serving bars, tables, preparation tables, display tables, and decorations required for all contracted services we provide.  Soda and Sweets Catering does not supply or set up tables or chairs for use by attendees, patrons, or customers.

Soda and Sweets Catering is not responsible for negative weather impacts on events, serving capabilities, serving times, presented products and services.

Soda and Sweets Catering will provide an order quote summary shortly after you place your order. This summary lists the date and time of your event, the guest count, the service type to be provided, and all goods and services ordered. It is the customer's responsibility to review this quote summary to ensure it includes all goods and services you expect on the day of your event and at the time you expect.  Any discrepancies, additions, or deletions to your order must be reported to Soda and Sweets within 72 hours of receiving the quote summary. You may confirm your order via email, phone call, or text. Upon confirming the quote and paying the required deposit, your event is confirmed. Failure to confirm the details of your event as noted in the quote email may result in a cancellation of your order. Confirmed orders will be assumed to be correct, for which payment will be due in full (7) calendar days before the event.

Contact a Soda and Sweets Catering representative at contact@sodaandsweets.com with any questions or concerns.

Soda and Sweets Catering supplies only enough product for the guaranteed number of guests provided at the time of booking, unless arrangements were coordinated with and approved in advance by a Soda and Sweets Catering representative. Additional guests served beyond the quoted guest total will result in additional charges.

At the time of booking, a guest count is required.  It is very important that you accurately provide the number of guests you intend to be served.  Adjustments to guest counts after booking must be reviewed with and approved by a Soda and Sweets Catering representative at least 7 calendar days in advance to the event.  In some cases, adjustments to guest counts cannot be accommodated or may require the event to be rescheduled.

Please note you are charged for the number of guests you specified at the time of quote, even if the actual amount served on the day of your event is less.

In the event additional guests arrive, it is possible they may not be accommodated. In cases where we can accommodate additional guests beyond your designated final count number, additional charges may result. We will coordinate with you prior to offering additional services that will incur additional charges.

- Please ensure accurate guest counts -

Soda and Sweets Catering will confirm prices when you finalize your quote with our office and book your event.  All prices quoted by our catering consultant in a written price quote will be honored.

Events requiring extended service hours are subject to an additional cost.

A $150 non-refundable deposit is required at the time of booking.  Should you choose to cancel your reservation after booking but not less than (7) days prior to the event, the deposit will not be refunded.

Cancellations after the event has been paid in full and/or less than (7) days prior to the event are subject to a 50% of the full paid/quoted amount restocking fee.

All customers booking events must provide an accurate billing address and email. Tax exempt organizations must provide the tax exemption certificate form when booking the event.  Private parties will be billed prior to the scheduled event.  Full payment is due 7 days before the event unless billing arrangements have been made in advance. Please note, the prices quoted are subject to current Salt Lake County, Riverton City, & Utah State Food Sales Tax.  Information on making a payment by phone or in person can be obtained by emailing contact@sodaandsweets.com.

We accept payments made with cash, check, electronic transfer, and charge (Visa, American Express, Discover or MasterCard). Payments made by check require the check to clear prior to the event.

All printed prices are subject to change without notice. Soda and Sweets Catering will honor all prices quoted at the time the event is booked.

Soda and Sweets Catering currently requires a gratuity, which is appreciated, paid to our serving staff, and is a standard in the food services industry. A 15% gratuity is included as part of your quote.  Should you desire to pay an additional gratuity to thank our staff for exemplary service, please coordinate with us at contact@sodaandsweets.com.

Prices listed on menus do not include sales tax.

We reserve the right to assess additional charges to an event for products and services that exceed our normal expected costs. These costs may include items such as special centerpieces, extra linens, travel costs, additional serving staff, etc. Any additional costs will be explained in advance on your quote.

All cancellations are subject to a cancellation fee.

Events may be canceled up to (7) days prior to the event.  If an event is cancelled up to (7) days prior to the scheduled event date, the non-refundable deposit will be the cancellation fee.

Cancellations less than (7) days prior to the schedule event date are subject to a minimum cancellation fee of 50% of the total booked/quoted amount.

Refunds issued outside of the terms outlined in the above cancellation policy are uncommon and granted at the sole discretion of management. While extenuating circumstances may be taken into consideration, they do not constitute a guarantee of refund or adjustment.

Please be advised that substantial planning, coordination, ordering, and staffing efforts are initiated several weeks prior to your scheduled event. Additionally, many items procured for your event, particularly perishable goods, are customized and cannot be returned, resold, or reused. These advance preparations are essential to ensure the successful execution of your event and impact cancellation fees.

Soda and Sweets Catering currently offers a wide range of preconfigured soda and appetizer bars. Some customization options are available and explained at www.sodaandsweets.com.  Requests for customization beyond those offered on the website can be discussed with a Soda and Sweets consultant.  Requests for customization must be made at least 14 days prior to the event.

Contact our sales staff at contact@sodaandsweets.com to request customized menus.

All menu customizations are subject to additional fees.

The catering menu provides details of products served.  It is the responsibility of the person or group booking the event to determine if guest dietary restrictions, including most allergies, vegetarian, vegan, gluten-free, religious, and cultural are accommodated.

Foods are prepared in facilities that also processes gluten, sugar, dairy, nuts, pork, and meat. Facilities are not certified as Kosher, or Halal.

Soda and Sweets Catering uses place cards providing a brief name/summary of the item being served.

Questions about products served can be directed to contact@sodaandsweets.com and/or discussed with any Soda and Sweets Catering serving staff.

Due to Board of Health restrictions and Soda and Sweets Catering procedures, NO outside food or beverages are permitted to be added to the Soda and Sweets Catering serving area.

Should an event desire additional food or food item additions, those items must be placed separately from the Soda and Sweets Catering serving area, tables, bars, and preparation areas.

Soda and Sweets Catering is not responsible for any food or food service item not directly provided by Soda and Sweets Catering.

Any food or beverage item removed from the location of the event becomes the
responsibility of the patron. Soda and Sweets Catering is not responsible or liable for the quality or safety of items removed from the event.  The individual or group booking the event holds full responsibility and must approve all outside food and/or beverages brought into an event by the patron prior to the event.

Patrons, customers, clientele, and visitors with food allergies are encouraged to avoid all food and soda products with ingredients to which they are or may become sensitive to. Being products are provided in a self service format, those with allergic reaction potentials to certain foods or food products are individually responsible to only select items they accept liability to consume.

Soda and Sweets Catering makes every attempt to identify ingredients that may cause allergic reactions for those with food allergies. Every effort is made to instruct our food production staff on the severity of food allergies. In addition, we identify items with possible allergen-containing ingredients; however, there is always a risk of contamination. There is a possibility that manufacturers of the commercial foods we use change the formulation at any time, without notice. Customers concerned with food allergies need to be aware of this risk.

Unless explicitly identified, labeled, and separated from other products served, all items displayed and served should be considered as a potential allergen containing item.

Soda and Sweets Catering will not assume any liability for adverse reactions to foods consumed, or items one may come in contact with while eating at any Soda and Sweets Catering event.